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Frequently Asked Questions

I purchased something from Revere Shoes. How can I return it?

You may return or exchange your merchandise for any reason within 30 days of purchase as long as they are in a resalable condition. Returns for refunds will be credited to the original form of payment. Visit our shipping & returns page for more information.

I have placed an order, but forgot to use a discount code, can you add it to my order?

Unfortunately we cannot apply discount codes to an order once it is placed, so please ensure your discount code has applied before placing your order!

What size am I?

If you're unsure about your size, please checkout our size charts below!

Which payment methods do you accept?

We accept card payments, Instant Checkout, PayPal (AU & NZ Only) and Afterpay (AU Only).

I have Plantar Fasciitis, can your shoes help?

Yes! All of our shoes are suitable to help alleviate the pain caused by plantar fasciitis, so you can take your pick!

Do your shoes come with orthotics and can I use my own?

Yes! All of our shoes comes with supportive footbeds.

All of our shoes and most of our sandals do have removable insoles, so you can add your own orthotics! This does exclude styles with the "Rachel" footbed, which is used in the Casablanca Wedge, Sofia Wedge ect., however these styles do feature in-built support.

Where do you ship orders from?

Our Australian warehouse is located in Coomera, QLD.
Our New Zealand warehouse is located in Upper Hutt, Wellington.
Our Singapore warehouse is located in Toh Guan Centre.

When will my order be sent?

We aim to ship any order placed within 1 business day.

Is your chat system a bot?

No, our chat system is monitored by live agents, so please make sure to stay kind. Our chat is live on weekdays (excluding the relevant public holidays) between the following times:

Australia - 9:00am and 4:00pm AEST.

New Zealand - 11:00am and 6pm NZST

Singapore - 7am and 2pm SGT.

My credit card was declined, why does my card show a charge?

If your credit card was declined by our system, you may see an "authorization" on your debit/credit card. We have not taken any money from your account. This is simply an authorization of the funds.

No money is taken from your account until your order ships. In the case of a declined debit/credit card, your order has not been accepted into our system and will therefore not be charged. Please allow 24-48 hours for the authorization to disappear from your account. If you contact your card issuer or banking institution, they may be able to provide you with more information.

Can I change or cancel my order?

Our ordering and fulfillment system is designed to process and ship orders as quickly as possible and therefore orders are unable to be edited or cancelled by our customers after being placed. Visit our shipping & returns page for more information about making a return/exchange.

Can I change my delivery address after I place my order?

Once an order has been place, you cannot change the delivery address. The fastest and best way to update an address on your order is by chatting with us using our chat system, or by calling our customer service team on 1300 856 226 for Australia.0800 827 954 for New Zealand and 9386 4138 for Singapore

I'm looking at a shoe online, but the colour and size I want is unavailable, does this mean you do not have it?

Yes, all of the stock we have available shows online if you cannot see it online, this means it is out of stock. We may restock a style, but it is unlikely, feel free to reach out and check.

Do you restock styles that are on sale?

Unfortunately we do not restock sale items, these are old season lines.

Do I need to create an account to place an order?

No! You are able to check out as a guest. However, there are many benefits in having an account, including maintaining an order history, earning and spending reward points, and saving your details for a faster checkout process. Please create an account before checking out to earn points for that order.

Is having an account and subscribing to the newsletter the same?

These two are different from each other. We do recommend having a customer account and being subscribed to our newsletter for maximum benefits (plus a 10% discount after subscribing to our newsletter) when shopping with us!

Be Aware of Scams

Unfortunately for our brand scam websites are an issue that has been ongoing for a little while now, where external businesses are duplicating our websites and scamming customers. Sadly, there is nothing we can do as the brand owners, which is upsetting for us.

Our only websites are AU - naturalizer.com.au, NZ - naturalizer.co.nz, SG - naturalizer.com.sg and we recommend only purchasing from our site directly or from one of our authorized external sellers.
If you do fall victim to one of these scam websites, our only advice is to contact the team this link scamwatch.gov.au for Australian consumers and Own Your Online for New Zealand consumers and report this website as a fraud/scam.

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